Shipping Policy

Shipping Policy

Worldwide Shipping

We offer worldwide shipping. Shipping times and costs are different per country. Please see below for details.

Shipping times

Here is how we ship your orders:

1. Fulfillment – It takes 2–7 business days
to create a product and fulfill an order

2. Shipping – The average shipping time is
6 business days depending on the delivery destination

3. Delivery – Once the order is fulfilled
and shipped out, it’s delivered to the end address

On average we deliver your order within 10-12 business days.

Shipping Rates

We ask a flat shipping fee per order. Rates are based on the delivery destination. Below are our standard shipping rates.

€4.99 USA
€5.99 Canada
€6.99 Australia & New Zealand
€4.99 Europe
€9.99 EFTA (Iceland, Liechtenstein, Norway, and Switzerland)
€4.99 Japan
€4.99 Brazil
€5.99 Rest of the world

Order tracking

When your order has shipped, you will receive an email notification
from us which will include a tracking number you can use to check its
status. Please allow 48 hours for the tracking information to become
available. 

If you haven’t received your order within 10 days of receiving your
shipping confirmation email, please contact us at support@12printee.com with
your name and order number, and we will look into it for you.

Refunds, returns and exchanges

We accept returns up to 4 weeks after delivery, if the item is unused
and in its original condition, and we will refund the full order amount
minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email
us as soon as possible at support@12printee.com with your order number and a
photo of the item’s condition. We address these on a case-by-case basis
but will try our best to work towards a satisfactory solution.

For more information please read our return policy.

If you have any further questions, please don’t hesitate to contact us at support@12printee.com.

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